Build Your Customer Success Team in LATAM
Experienced, bilingual CSMs who drive adoption, retention, and expansion at 40-60% lower cost than US hires.
Why Hire a Customer Success Manager in LATAM?
If you’re scaling a SaaS business, strong Customer Success is non-negotiable. The challenge is finding experienced talent that fits both your budget and your customer expectations. LATAM gives you both: • Senior candidates who’ve worked with US-based SaaS companies • English fluency and strong communication skills • Cultural proximity and work-hour overlap • Retention rates far better than US or APAC markets • Compensation levels that make budget planning easier At Altrio, we’ve hired dozens of CSMs across Brazil, Colombia, and Mexico — many of them supporting global teams for years.
What Great CSMs Look Like in LATAM
A strong Customer Success Manager from our network typically brings: • 5–12 years of experience in SaaS or platform-based products • Track record owning renewals, NRR, and customer outcomes • Experience running onboarding, QBRs, success plans, and account expansion • High English proficiency (C1/C2) and strong writing skills • Backgrounds in customer-facing roles, consulting, or technical support • Ability to manage 5–15 accounts, depending on complexity
Cost & Seniority Expectations
Hiring in LATAM isn’t about getting “cheap labor.”
It’s about accessing top-tier seniority at a reasonable cost.
A typical CSM we place:
- 8–12 years experience
- Strong SaaS background
- Fully bilingual
- Salary range: 40–60% lower than equivalent US hires
This makes budgeting predictable while allowing teams to hire experienced professionals rather than junior profiles.
Our Recruiting Process
We start searching the moment you approve the profile.
Here’s how it works:
- Alignment call with your stakeholders
- Role profile and success criteria
- Recruiting in LATAM through our internal team + our recruiter network
- Recorded screening interviews for every shortlisted candidate
- English and communication assessment
- Candidate table with resumes, notes, and videos
- Final interviews with your team
- Onboarding support after hiring
Most companies hire within 21–30 days.
Proof of Success
Our CSMs currently support teams in:
Insurance tech, logistics visibility platforms, sales enablement tools, CRM integrators, and B2B SaaS companies across the US. Average tenure across Altrio hires: 3.5 years — with many still in place after 5+ years.
Ready to meet your next CSM?
Partner with Altrio Consulting to access top-tier customer success teams in LATAM. Boost efficiency and retention with our proven expertise and dedicated teams.