Hiring Customer Success Manager

Customer Success Manager

Location: Remote
Type: Full Time.
Job Location: Brazil or Colombia preferred. Open to other LATAM locations.

About the Role

As a Customer Success Manager for our client, you’ll be part of a global team helping insurance brokers, wholesalers, and related organizations across the United States get maximum value from an innovative SaaS platform.

You’ll work remotely from Latin America, supporting North American customers – managing relationships, ensuring adoption, and driving measurable results.

Responsibilities

• Manage a portfolio of 5–10 US-based customer accounts, ensuring adoption, satisfaction, and renewals.
• Act as the main point of contact for each account, fostering relationships, defining success plans, and driving results.
• Lead onboarding, training, and enablement sessions to help customers reach their goals.
• Handle complex customer situations and coordinate resolution with product, sales, and support teams.
• Identify and mitigate churn risks through proactive engagement and structured retention plans.
• Support customer communications, documentation, and webinar delivery in English.
• Collaborate with internal teams to represent the customer’s voice and suggest improvements.
• Mentor or support junior Customer Success Representatives when needed.

Requirements

• 5+ years of experience in a customer-facing role (Customer Success, Account Management, or Implementation) within a SaaS or enterprise software environment.
• Experience working with U.S. customers or in English-speaking markets.
• Strong command of English (spoken and written). Spanish and/or Portuguese are a plus.
• Background in insurance, ERP, or other business software preferred.
• Excellent communication and presentation skills. Able to speak confidently with both end users and executives.
• Comfortable working U.S. business hours from a LATAM location (Brazil, Colombia, Mexico, Argentina, etc.).
• Self-driven, organized, and able to manage multiple customers and priorities in a fast-moving environment.

About Our Client

Our client is a leading technology company that provides a modern ERP platform for the specialty insurance industry. The solution helps insurers and distributors automate underwriting, track sales, and manage client relationships through an intuitive, web-based interface.

The company is remote-first, with teams across the US, UK, and Europe, and now partnering with experienced professionals in Latin America to support its growing US customer base.

They value curiosity, urgency, and collaboration, the traits that drive meaningful results for their clients and their team.

Your Mission in a Tweet

Help U.S. customers achieve measurable success with our client’s platform -  every day, every interaction.

About Altrio Consulting

Altrio Consulting connects top talent from Latin America with fast-growing technology companies in the United States. For over 15 years, we’ve helped professionals build international careers while helping our clients scale with exceptional remote teams in areas such as customer success, product design, engineering, and project management.

Working with Altrio means joining a global community where your expertise is valued, your growth is supported, and your work makes a real impact. Our roles combine the best of both worlds: the stability and culture of leading US-based companies with the flexibility and opportunity of working remotely from Latin America.