Your Night Shift Coverage, Without the Night Shifts
English-speaking Tier 1 & Tier 2 customer support reps, based in LATAM, working your overnight hours for ~$55K/year all-in.
Night Shifts are Costing APAC Tech Companies More Than Just Salaries
They cause: • Burnout and high churn among support staff • Lower customer satisfaction from tired, overworked teams • Extra recruiting and training costs every year If you serve customers in North America or Europe, this problem won’t go away, unless you change how you handle overnight coverage.
Our Solution
We provide skilled, English-speaking customer support talent from LATAM to work your overnight hours, their regular daytime, so your local team stays fresh, and your customers stay happy.
Tier 1 & Tier 2 support – voice, email, and chat
Vetted for skills and fit, ready to onboard in weeks
Client-managed, full control over their work
Domain expertise available, we recruit for your industry
Scalable team options – start with one resource and expand as your needs grow
Starting at $55K/year all-in, salary, taxes, benefits included
Why LATAM for APAC Coverage?
Perfect Time Zone Gap
Your overnight is their workday.
Proven Talent Pool
Trusted by SaaS companies worldwide.
High English Fluency
Ideal for global customer bases.
Lower Costs, Higher Retention
No night shift burnout.
How It Works
1. Team Discovery Call
We understand your coverage gaps, volume, and technical needs.
2. Custom Talent Search
We recruit and rigorously vet candidates from our LATAM network to match your exact requirements.
3. Client Selection
You interview and approve your chosen team members.
4. Team Onboarding
Your new support staff starts within weeks, fully aligned with your processes.
Start your 24-hour support, without burning out your team
Book a 15-minute call to see how LATAM-based support can transform your overnight coverage.
Customer Benefits at a Glance
• Eliminate night shifts for your local team • Reduce support costs by up to 50% • Improve retention and morale • Onboard in weeks, not months • Support your global customers without compromise
Trusted by Leading Technology Companies
Altrio FAQs
How do I know your outsourced resources will perform at a high level?
We only present candidates who have been rigorously vetted for skills, experience, and cultural fit. Our typical hires have 5+ years of proven track record in their field, often supporting Fortune 500 companies or scaling SaaS businesses. You’ll interview and approve them yourself, ensuring you get exactly the caliber of talent you expect.
Will outsourcing mean I lose control over my team’s work?
Not at all. All resources work exclusively for your company and integrate fully into your team and systems. You manage their priorities, workflows, and performance — just like you would with an in-house employee — with the added benefit that we handle all recruiting, payroll, and HR.
How does LATAM-based support work for APAC companies?
LATAM time zones align perfectly with APAC’s overnight hours, meaning your LATAM team works during their daytime while covering your North America and Europe customers overnight. This keeps your local team rested and your global customers supported 24/7 without night shift burnout.
Will my APAC customers notice a difference in service quality?
No, and in most cases, they’ll experience an improvement. All our LATAM hires are fluent in English, trained in Tier 1 & Tier 2 support, and vetted for cultural fit. They integrate seamlessly into your systems and processes, delivering consistent, high-quality service from day one.
Why choose Altrio Consulting for outsourcing customer support?
We specialize in long-term, high-impact placements rather than short-term temp staffing. Our average retention rate is 3.5 years across more than 250 active placements, and our talent pool is fluent in English, time-zone aligned to the US, and deeply committed to their roles. You get reliability, performance, and cost savings — all without the headaches of constant turnover.